Terms &

• A $50 non-refundable deposit is required to secure your booking.

• Your deposit secures your event date and covers administration, booking, planning, and any materials or components required in advance.

• Deposits must be paid by the due date shown on your invoice. Failure to do so will result in cancellation of your order.

• The remaining balance is due by the date shown on your invoice.

• If payment is not received by the due date, your order will be cancelled.

• If you cancel your order after final payment has been made, no payments will be refunded.

• Orders may only be rescheduled with a minimum of two weeks’ notice, subject to availability.

• The original order must remain unchanged. Significant alterations may require a new booking and deposit.

• Any changes, including design, flavours, colours, size or collection date, should be requested as early as possible.

• Changes requested within 7 days of collection may not be possible and, if accepted, may incur additional charges.

• Please ensure all invoice details are correct prior to payment, including names, spelling, dates, flavours, fillings, colours and design specifications.

• Best Wishes Cake Shop products are prepared in a kitchen that handles common allergens including gluten, dairy, eggs, soy, peanuts and tree nuts.

• While every effort is made to minimise cross-contamination, I cannot guarantee that any product is completely allergen-free.

• Every effort will be made to complete your order as agreed.

• If an unforeseen circumstance prevents fulfilment, you will receive a full refund of all payments made.

• Where possible, assistance will be provided to help you find an alternative cake decorator.

• Collection is by appointment only.

• Collection times and instructions are confirmed 2 to 4 days prior to pickup.

• If you are unable to attend your scheduled collection time, please notify me as soon as possible. While every effort will be made to accommodate an alternative time, this cannot be guaranteed.

• Orders not collected on the agreed day, without prior arrangement, may be discarded after a reasonable period and are not eligible for a refund.

• Once collected, responsibility transfers to the customer.

• Best Wishes Cake Shop accepts no responsibility for loss or damage after collection.

• For safe transport, cakes must be placed flat in the boot of your vehicle only.

• Do not transport cakes on seats, laps or in footwells, as these surfaces are unstable and increase the risk of damage.

• Please drive carefully, avoiding sudden braking, acceleration, sharp turns and rough roads where possible.

• Cakes are delicate and temperature-sensitive and should not be left in a vehicle for extended periods.

• Most cakes do not require refrigeration.

• If refrigeration is required, you will be advised.

• Store cakes on a stable, level surface away from direct sunlight, heat sources, pets and children.

• Delivery is available for an additional fee.

• All wedding cakes are delivered by Best Wishes Cake Shop.

• Once delivered and, where applicable, assembled at your venue, responsibility transfers to the customer or venue.

• Best Wishes Cake Shop is not responsible for damage occurring after delivery, including damage caused by weather, temperature, venue staff, guests or relocation of the cake.

• Reference images are used for inspiration only.

• While every effort is made to closely match your chosen design, all cakes are handmade and slight variations in colour, proportions, decorations, finishes and overall appearance should be expected.

• Colours may also appear differently due to lighting and screen settings.

• By placing an order, you acknowledge that you have viewed my portfolio and understand my decorating style and skill level.

• Best Wishes Cake Shop reserves the right to photograph completed orders for marketing, advertising and social media purposes.